Privacy Policy

Last Updated: August 12, 2026

Important Notice for End Users (Students): If you are accessing a learning portal hosted on the StudyJam App by your educational institution or tutor, that Client acts as the Data Controller responsible for your course content and personal profile. StudyJam acts strictly as a Data Processor operating on the Client’s instructions. Inquiries regarding your personal records or course participation should primarily be addressed to your respective institution.

1. Overview & Applicability

This Privacy Policy (“Policy”) describes how Codesap Technologies LLP (“Company,” “StudyJam,” “we,” “our,” or “us”), having its registered office at UL Cyberpark, Kozhikode, Kerala 673016, India, collects, uses, processes, stores, shares, and protects your personal information when you download, install, register, or interact with the StudyJam Mobile Application (“App”) and its integrated Learning Management System (LMS) services (collectively, the “Services”).

StudyJam is a software-as-a-service (SaaS) platform provided to coaching institutes, educators, schools, universities, and businesses (“Clients”). These Clients use the StudyJam App infrastructure to deliver courses, live classes, study materials, and assessments to their learners (“End Users” or “Students”).

By installing, opening, or using the StudyJam App on a mobile device, tablet, or handheld system, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your information as outlined herein.

2. Legal Basis & Statutory Compliance

This Policy is published in compliance with applicable global and Indian data protection laws, including:

  • Section 43A of the Information Technology Act, 2000;
  • Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
  • Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
  • India’s Digital Personal Data Protection (DPDP) Act, 2023; and
  • Mobile ecosystem standards, including the Google Play Developer Program Policies and Apple App Store Review Guidelines.

3. Data Controller vs. Data Processor Roles

StudyJam as Data Controller: We act as a Data Controller when collecting registration, billing, and system usage data directly from our Clients, Client administrators, and prospective Clients (e.g., when signing up for a SaaS account or booking an app demonstration).

StudyJam as Data Processor: We act as a Data Processor when processing student profiles, assignment submissions, test results, video watch times, or attendance logs uploaded or generated by Clients and End Users within a Client’s hosted mobile portal.

4. Information We Collect Through the Mobile App

To provide an optimal mobile learning experience and fulfill our software operations, we collect the following types of information:

4.1 Information Provided Directly by You

  • Account Credentials: Full name, mobile number, email address, password, and institutional/organization identifiers provided during login or OTP verification.
  • Verification Data: One-Time Passwords (OTPs) sent via SMS or WhatsApp for mobile login, account creation, or payment security.
  • Course & Educational Inputs: Assignment uploads, test responses, chat messages, notes, discussion board posts, and profile images added directly inside the App.
  • In-App Payment Details: Transaction metadata (such as transaction IDs, order dates, and purchase amounts) when buying access to courses. Note: We do not store credit/debit card numbers or bank account passwords on our servers. All financial details are processed directly by PCI-DSS compliant third-party payment gateways (e.g., Razorpay, UPI).

4.2 Information Collected Automatically (Mobile Telemetry & Hardware)

  • Device Identification & OS Data: Mobile device model, hardware manufacture, operating system type and version (Android/iOS), unique device identifiers (Android ID, IDFV/IDFA), language preferences, and IP address.
  • App Performance & Usage Analytics: App launch logs, screen view durations, button taps, video playback metrics (watch duration, resolution adjustments), offline caching logs, and error/crash reports.
  • Push Notification Tokens: Unique device registration tokens generated by notification services (e.g., Firebase Cloud Messaging) to send class reminders, assignment deadlines, and administrative alerts.

4.3 Mobile Hardware Permissions

  • Camera: To capture profile photos, scan QR codes for class login, or submit photo answers for paper assessments.
  • Microphone: To allow your voice input during live interactive classes or voice-recorded responses.
  • Storage / Photos / Media: To download study PDFs for offline viewing or upload image/document files for assignment submissions.
  • Location (Optional): Precise or approximate geolocation if required by your institution for localized attendance tracking or exam proctoring verification.

You may grant or revoke these permissions at any time through your mobile device’s system settings (Settings > Apps > StudyJam > Permissions). Revoking certain permissions may, however, restrict specific app functionalities.

5. How We Use Your Information

We process personal information collected through the App for the following operational and legitimate purposes:

  • Authentication & Service Delivery: Authenticating logins via mobile OTPs, enabling access to your enrolled courses, rendering video streams, and syncing offline study progress.
  • App Optimization & Bug Fixing: Monitoring app stability, resolving crashes, diagnosing server-client sync errors, and improving overall user interface performance.
  • Notifications & Alerts: Sending real-time push notifications regarding class schedules, new study materials, test results, and subscription notices.
  • Content Security & DRM Protection: Applying Digital Rights Management (DRM) and dynamic watermarking to video content to prevent screen recording, piracy, or unauthorized duplication.
  • Analytics for Clients: Providing Client administrators with engagement reports, student attendance analytics, test scores, and learning outcomes.
  • Security & Fraud Prevention: Detecting unauthorized multi-device logins, account sharing, brute-force access attempts, or malicious application activity.

6. Sharing and Disclosure of Information

StudyJam does not sell, rent, or trade your personal information to third-party marketers. We share data only under the following controlled circumstances:

  • With Your Educational Institution / Client: If you are an End User, your profile data, progress reports, assessment scores, and in-app interactions are fully accessible to the Client managing your learning portal.
  • With Essential Technical Service Providers (Sub-Processors): We share data with verified third-party cloud infrastructure and SDK providers who support App operations, subject to strict confidentiality and data protection agreements:
  • Cloud & Hosting Services: Amazon Web Services (AWS) / Google Cloud Platform (for secure database storage and video encoding).
  • Messaging & Communication Services: MSG91, Fyno, or Firebase (for sending SMS, WhatsApp OTPs, and push notifications).
  • Payment Gateways: Razorpay, Stripe, or App Store Billing (for handling course fee checkouts).
  • Analytics & Crash Monitoring: Firebase Crashlytics / Google Analytics for Firebase (for tracking application stability and diagnostic bugs).
  • Legal Compliance & Government Orders: We may disclose personal data if required to do so by applicable Indian or international law, court order, search warrant, or subpoena issued by authorized law enforcement agencies.

7. Children’s Privacy

The StudyJam App is designed to serve educational institutions and learners.

  • Minors under 13 years of age are not permitted to register on or use the App independently without verified parental or legal guardian consent.
  • If a Client institution uses the App to deliver courses to minor students, the Client is strictly responsible for securing appropriate parental consents under applicable local laws before provisioning student accounts.
  • If we discover that personal data of a minor under 13 has been collected without verified parental consent, we will take prompt steps to delete that information from our database.

8. Mobile Security & DRM Protections

We implement robust administrative, technical, and physical security controls to safeguard your data within the mobile ecosystem, including:

  • Encryption in Transit & at Rest: All communication between the StudyJam App and our backend servers is encrypted using standard Transport Layer Security (TLS 1.2 / 1.3). Sensitive database records are stored with AES-256 bit encryption.
  • Piracy & DRM Controls: Video streams hosted on the App utilize dynamic encryption and watermarking technologies. The App enforces operating-system-level screen capture and screen recording restrictions where supported by the mobile OS.
  • Access Control: Server access is restricted to authorized engineers under strict multi-factor authentication (MFA) protocols.

While we take every reasonable precaution, no mobile transmission over the internet or wireless network can be guaranteed 100% secure. You remain responsible for keeping your login credentials and mobile device unlock codes confidential.

9. Data Retention & Account Deletion

9.1 Data Retention

We retain personal information for as long as necessary to fulfill the operational purposes described in this Policy or as mandated by your institution’s subscription contract. If a Client terminates their SaaS contract with StudyJam, we retain tenant database backups for a period of 30 days, after which all associated data is permanently purged, unless longer retention is required by applicable tax or legal statutes.

9.2 Account Deletion Rights (Mobile App Standard)

  • Users have the right to request the deletion of their mobile account and associated personal profile data.
  • If you are a direct Client user, you may initiate account deletion directly within the App via Settings > Profile > Delete Account or by contacting support@studyjam.in.
  • If you are an End User (Student) accessing a course provided by an institution, account deletion requests must be submitted directly to your institution (the Data Controller), who will instruct StudyJam to remove your record from the system.

10. Your Privacy Rights

Depending on your jurisdiction and applicable data protection regulations (such as the DPDP Act 2023 or GDPR), you possess the following rights:

  • Right to Access & Review: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete profile information.
  • Right to Withdraw Consent: Revoke previously granted consents (such as mobile device permissions or notification options) at any time.
  • Right to Erasure / Erasure Request: Request that your personal records be deleted, subject to legal and contractual retention requirements.

To exercise these rights, please contact our Data Protection Office at the address provided in Section 12.

11. Policy Modifications

We reserve the right to update this Privacy Policy periodically to reflect app updates, legal revisions, or enhanced mobile security measures. When changes are made, the “Last Updated” date at the top of this page will be revised. Material updates affecting how we handle user data will be communicated through an in-app banner or pop-up notification prior to taking effect. Your continued use of the StudyJam App after any updates constitutes acceptance of the revised Policy.

12. Contact Information

For privacy-related questions, support, or legal concerns:

Email: contact@studyjam.in

Phone : +91 81390 01113

13. Consent

By accessing or using STUDYJAM, you acknowledge that you have read, understood, and agreed to the Privacy Policy.